Opening Report

Yes, I noted and understood guest can't pay deposit with credit cards list above. Guest will not receive refund unless guest call the issuer bank. NOTE: There might be more VISA cards have the same issue. If credit card refund is declined, guest needs to call the credit card issuer to activate online refund. *

Confirmed

NON-VIRTUAL CARD (NO VCARD SHOWED IN REMARKS) RESERVATION, ASK FOR CREDIT CARD and GOVERNMENT ISSUED ID CARD OR PASSPORT FROM GUEST. VERIFY CREDIT CARD LAST 4 DIGIT AND USE SAME CREDIT CARD FOR DEPOSITS. PROCESS CREDIT CARD WITH CHIPREAD. *

Confirmed. I am liable for chargeback if I failed to verify credit card holder.

SAME DAY RESERVATIONS ARE NOT REFUNDABLE. *

Confirmed

Emphasising - You can rent to guest who has proper ID. Registered guest has to pay the right amount of the people at time of check-in. Collect extra person fee or uninformed guest fee if registered guest broght in extra people later. DO NOT ISSUE REFUND. *

Confirmed

Emphasising - If registered guest paid for more than one person, remind registered guest that his or her guest will not be able to rekey or getting extra key if his or her guest has no picture ID scanned in our system. *

Confirmed

Emphasising - changing or switching room is not allowed without authorization. If guest had used the room, switching room is not allowed *

Confirmed. I will paid for used room if I failed to check the room or was not authorized.

Emphasising - If you knew registered guest is renting for someone else, you need to collect $150 incidental deposit with credit card. *

Confirmed. I will paid for the room damage if I failed to collect $150 incidental deposit.

If you use your credit card or debit card to pay for other guest's room which guest wanted to pay cash. You will need to pay for 5% credit card processing fee plus incidental if there is damage in the room. This fee and incidental charge will deducted from your paycheck. *

Understand and agree for deduction

All check-out receipts need registered guests' signature and staple them to the back of the registration cards. You will be paying for deposit refunds if the receipt is missing or not signed by guest. *

Confirmed and Understood

YOU ARE ON CLOCK TO WORK FOR COMPANY. ALL PERSONAL ERRANDS, POSTING WORK INCIDENT ON SOCIAL MEDIA, CONDUCTING PERSONAL BUSINESS OR VIDEO CHATS ARE NOT ALLOWED DURING THE SHIFT. *

Confirmed and Understood

Guest can make reservation at budgetinnaustin.com for Budget Inn and austinmotorinn.com for Austin Motor Inn. *

Confirmed and Understood

Your job is customer service. Be patient and professional. If guest damages our property because of your attitude, you will be responsible for the damage. *

Confirmed and Understood

I need to collect $3 phone charge for weekly room payment per week. *

I authorize company to deduct from my check if I failed to collect weekly phone charges.

I understand that I am not allowed to take partial payments. Even 1 cent balance is considered as partial payment. *

I authorize company to deduct from my check if I failed to collect full payment.

Management can be reached by email. Do not give out management and employee cell phone numbers. Guest can use email for complaints or questions. contact@budgetinnaustin.com or contact@austinmotorinn.com. *

Confirmed and Understood

You are not allowed to go into any occupied room only if guest requests assistance for maintenance issues. *

Confirmed and Understood

ALWAYS PROCESS CREDIT CARD WITH CHIP READ. DO NOT SWIPE OR KEY IN CREDIT CARD NUMBERS IF CHIP DOESN'T WORK (if could be fraudulent credit card). *

I will be responsible for dispute if I don't process credit card with chip read.

"Credit Card on File" is FOR reservation confirmation only. DO NOT USE "credit card on file" for deposit refund. *

I will be responsible for dispute if I don't process credit card with chip read or swipe.

Make sure name on the credit card matches the registered guest or SCAN ID of CARDHOLDER. Both IDs needed to be scanned in the system or attached to the registration card. *

I will be responsible for dispute if I FAILED TO VERIFY CARDHOLDER

DO NOT MOVE RESERVATION TO ANOTHER ROOM UNLESS THEY ARE SAME TYPE. *

Confirmed, I will pay for any overbook or cancellation fees if I move the reservation to different type of room.

NO REFUNDS!!! USE "EARLY OUT" IF GUEST SHORTEN THE STAY. DO NOT ISSUE ANY REFUND EXCEPT KEY REMOTE DEPOSIT AND/OR $50 INCIDENTAL DEPOSIT. *

IF I ISSUE REFUND OTHER THAN THE DEPOSIT, THE REFUND AMOUNT WILL BE TAKEN OUT FROM MY PAYCHECK.

ALWAYS CLICK RACK RATE (NO PROMOTION RATE) TO INCREASE EXTRA GUEST RATE or TAKE STAYOVER PAYMENT. *

I will pay for the difference.

MAKE DROPS IF YOUR DRAWER IS OVER $400. WHEN SHIFT REPORT SHOWS $105, MAKE YOUR FIRST $100 DROP. MAKE DROPS FOR EVERY $100 INCREMENT ON SHIFT REPORT. WHEN YOU ARE DROPPING $300 (AFTER WEEKLY PAYMENTS OR MULTIPLE CHECK-INS), MAKE DROP IMMEDIATELY WITH ONE ENVELOPE. *

IF ROBBERY OCCURS, I WILL BE RESPONSIBLE FOR THE CASH THAT WASN'T DROPPED IN THE SAFE.

Ask management if you have question about making cash drops.

Check the bills for counterfeit. Do not enter credit card number manually. *

I will be responsible for fake bill or incomplete bill, and chargeback for not processing credit card wth chip or swipe.

WE DO NOT ACCEPT OFFENDER CARD or IN-MATE CARD. Copy or scan guest's original government issued ID for every check-in. Guest will not receive deposit refund if ID wasn't on file. *

Confirmed

Always ask # of Guests, Got ANY Pets, Smoking OR NON-smoking at time of check-in. *

Yes, I confirmed visually

I am not allowed to change guest's name in the room after the check-in has completed. *

Confirmed

DO NOT CHECK-OUT REFUSED ROOM (GUEST WHO HASN'T GOT INTO THE ROOM). YOU HAVE TO MOVE IT TO VIRTUAL ROOM (RM 301 - 305 at Budget, RM 401-402 at AMI). *

Confirmed

I have to remember to charge $10 key remote deposit for all the rooms and $50 (credit card only) deposit for DELUXE ROOMS at Budget and $100 (credit card only)deposit for Suite at AMI. If I didn't charge $50 or $100 incidental deposit, I will need to pay for the damage in the room, and I will need to pay $10 key remote deposit if guest was checked out late or uncollected deposit was refunded. *

Confirmed, and I accept the consequences.

I have to check what kind of deposit that guest paid before check-out the guest. If I issue refund to guest who didn't pay deposits, I will pay for it. *

Confirmed, and I accept the consequences.

I need to check for registered guest name and room number before renewing or making new key card and collect $2 per key or taking payments. *

Confirmed, I am responsible for unauthorized entry and stolen items if I didn't check.

If guest went back to the room after I refunded the deposit, I will need to ask the guest to leave immediately or I will have to pay for one night. *

Confirmed. I understood.

DO NOT REINSTATE CHECKED OUT GUEST. RECHECK-IN AS NEW GUEST AND ADD ALL APPLICABLE FEES. *

Confirmed. I understood.

If I help guest pay rent or deposit, I will be responsible for all incidental charges. *

Confirmed. I understood.

Remove small white name tag from the RACK board after guest checked-out. *

Confirmed, the dirty room should show ON CHANGE on RACK board.

Early check-out room - notify HK if HK is available to clean the room. If HK is gone for the day, you need to turn off the lights and open the curtains for that room. TEXT NANCY IF HK ARE GONE. *

Confirmed

DO NOT LEAVE LOBBY UNATTENDED. YOU NEED TO BE IN THE LOBBY AT ALL TIME UNLESS YOU NEED TO HELP GUEST FOR TECHNICAL ISSUES, WALK THE PROPERTY OR EVICT GUEST. Using illegal substances during shift considered as misconduct at work. Job will be terminated immediately. *

Confirmed

Service fee of $25 will be required for packing service if we have to pack the overdue room. Additional of $25 for storage fee to start, it will increase up to $200 if there is too much staff for one trip to storage. Additional daily charge of $5 will apply till guest paid the full amount to claim the items. *

Confirmed

A shift - If there is clean room available, you may check guest in after 12PM for walk-in. If reservation guest comes after 12PM, you may check-in reservation guest if the reserved room is clean. DO NOT WAIT TILL 4PM. *

Confirmed and Understood

For A-Shift - DO NOT LET GUEST PAYING LATE. Force check-out unpaid guest at 11:15AM. *

Confirmed
I am not A-shift today, but I will keep that in mind.

For A Shift - Forced check-out guest needs to pay $10 key remote deposit again to recheck in before 12PM. In addition to key remote depsoit, Late Fee starts at $10 per hour after 12PM ($10 key remote deposit + $10 late fee). After 1PM will be ($10 + $20). If guest did not come to recheck-in before 2PM, notify HK to pack, and packing fee applies. If you fail to collect late fee when you recheck in the guest, you will be paying for the guest. *

Confirmed. I understand the consequences and authorize for check deduction.
I am not A-shift today, but I will keep that in mind.

For A-Shift - Courtesy Call should be made by 10AM to remind guest to check-out by 11AM or to make stayover payment by 11AM. If guest checked-out late and you still refunded key remote deposit, you will be liable for late fee. *

Confirmed. I understand the consequences.
I am not A-shift today, but I will keep that in mind.

For B-Shift - After housekeeping is done cleaning, change the status of dirty rooms to clean on the computer and turn the TAB from ON CHANGE to ROOM Description on RACK board. *

Confirmed, clean rooms should have ROOM Description on RACK board
I am not B-shift today, but I will keep that in mind.

For C-Shift - When guest comes to check-in between midnight to 7AM, you need to inform guest the check-out time is 11AM. e.g. Guest checks in at 5am. Guest only has 6 hours to be in the room because check-out time is 11AM. *

Confirmed
I am not C-shift tonight, but I will keep that in mind.

For C-Shift, make sure you roll the date back one day when you make key for the guest after midnight. *

Understood and Remembered
I am not C-shift tonight, but I will keep that in mind
I don't know what it means

I still have to send email (my diary) to management if this email website doesn't work. I will send email to contact@austinmotorinn.com or contact@budgetinnaustin.com *

Confirmed. I understood.

DO NOT CHECK GUEST INTO DELUXE ROOM OR SUITE IF GUEST DOESN'T HAVE CREDIT CARD FOR DEPOSITS. *

Confirmed. I understood.

If guest checks out returning remote control without battery cover, registered guest will not receive refund. *

I will be responsible for the replacement ($10) if I refunded deposit for remote control without battery cover.

Lobby door needs to be locked at all time. Use night window for transactions. *

Confirmed. I understood.

Your Working Location *

Budget
AMI

Date *

Your Shift (check your clock before selecting the right shift) *

A-Shift
B-Shift
C-Shift

Name *

First

Last

Email *

Confirm Email

Please enter your email, so we can follow up with you in case there is issue with your shift.

Your till starts with *

$400
Less than $400
More then $400

What was the amount you received and why it wasn't $400?

Number of room occupied today? It shows on the upper right corner of the main grid "Occupied Today ##". *

I have read the diary from previous two shifts. Here is the summary of what happened. *

Missing Remote Room #. If I reported 0 or none here, I will pay for the room that I had to switch room because the remote wasn't there. *

Budget A and B Shift - Did you ask management for replacement of missing remote after checked with HouseKeeping? *

No replacement needed
Yes, got replacement
I work at AMI
I am not Budget A and B shift

Did you send an availability list through Check-Inn "click email instead of print" to Management? *

Yes
No
I don't know how. (Scroll down to bottom of this page)

Guest Laundry Key (Budget Only) *

In Use (Employee needs to return the key within 3 hours just like other guest or penalty applies)
Not In Use
Missing
AMI (Don't Have Laundry Key)

Laundry Key In Use - Guest Name or Room Number and Time was released

Plunger *

Missing
In Use (Knowing Who is Using it)
I personally checked. Not In Use

I will pay for the plunger if I falsely reported not in use and it is missing.

Plunger In Use - Guest Name or Room Number

Was there room with positive balance? *

Yes, I asked the previous shift. I will collect it during my shift.
Yes, It was my mistake. I will collect it during my shift.
Yes, I know the reason and I will collect it during my shift.
Yes, I will find out the reason and try to collect it.
Yes, I will try to collect it during my shift.
No, there is none.

(AMI) Status of RM 302 and 302B *

Both are clean. 302B confirmed locked
302 rented. 302B not occupied
302 and 302B are occupied with right amount of number guests.
302B was not charged correctly. Explain in diary
I work at Budget

Reason for room with balance and amount.

Blocked Room (If Any, RM# and reason, who authorized)

Reservation Room Status (RM# Confirmed or CCD)

Did previous shift clear the shift report? *

I cleared it
Previous shift cleared it
I didn't check

Please check the box in order to send the email. Thank you. *

All of the above are true, and I will accept consequences if I falsely reported.

Website

440393

472776

485340

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